Customer Success is much different than reactive support. It’s a proactive mindset, focused on a long-term relationship with you
Customer Success is much different than reactive support. It’s a proactive mindset, focused on a long-term relationship with you
Receive live, hands-on help from your dedicated Edoc team members who take pride in supporting and empowering you
We have a library of knowledge articles in our help center, so people who prefer self-service have multiple options at their fingertips
“Customer success is different from traditional ‘customer support’ which can be more reactive in nature. Our customer success mindset is very solution-oriented, and we focus on a long-term relationship with our clients. Organizations who choose eSign appreciate this approach.” —Kim Geiger, eSign Division Director
“We believe in customer support that is not just “present when needed”, rather present before the need, in the need, and after the need. When organizations choose eSign they are choosing a route where they are prepped for success through demos, real people who assist them with their accounts, and consistent communication.” —Skye Haruyama, Customer Success
At Edoc, we’re transforming the business world through innovative services and authenticity. Here’s a few of the clients who know and trust eSign by Edoc.
Take a look at a few of our support articles.
